FAQ

Frequently Asked Questions (FAQ)

Here you’ll find answers to the most common questions about our private guided tours in Berlin – from booking and prices to schedule, meeting point, cancellation and accessibility. Can’t find your question? Contact us directly – we respond quickly and personally.

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General

What does TourguideMe Berlin do?

TourguideMe Berlin offers private and public guided tours in Berlin and Potsdam – individually planned and led by certified guides. Since 2015, we have conducted over 2,500 tours.

Are the tours private or public?

Our focus is on private tours – just you and your group. We also offer fixed small-group dates that are publicly bookable.

In which languages are tours available?

Our guided tours are available in German, English, Spanish and Italian. Additional languages are available on request. Bilingual groups are no problem either.

What themes and tours do you offer?

Our range includes: Berlin Top 10 & Top 20 Attractions, Berlin in 60 Minutes, Currywurst & Ku’damm Tour, Berlin under the Third Reich, Berlin by Night, Kurfürstendamm Tour, Jewish Life in Berlin, East Berlin Tour, Prussians Glory, East & West Tour and the VIP city tour in a Mercedes S-Class. Custom themed tours are available at any time.

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Tour Options & Duration

What tour formats are available?

We offer walking tours, city tours in a VIP shuttle (Mercedes S-Class) or van, as well as special tours with public transport sections. Formats can be freely combined.

How long do the tours last?

Tours last between 1 and 8 hours depending on the format. The compact Berlin in 60 Minutes tour is ideal when time is short, the Top 10 tour lasts 2 hours, the Top 20 tour about 3 hours. Custom tours can be booked from 2 hours and extended in 30-minute increments.

Are there excursions to Potsdam?

Yes – we offer guided tours in Potsdam, including Sanssouci Palace, Babelsberg Park and the Potsdam Old Town. Start time and duration are flexibly planned.

Prices & What’s Included

How much does a private guided tour in Berlin cost?

A private guided tour with TourguideMe starts from €45.00 per person (min. 2 paying guests). Children under 12 are free. Custom tours start from €145.00 per hour (min. 2 hours). All prices are final with no hidden costs.

What do sample tours cost?

The most popular tour – the Top 10 Attractions walking tour – costs €69.90 per person for 2 hours. The Currywurst Tour costs from €99.00 p.p., the VIP city tour in a Mercedes S-Class from €490.00 flat rate. Group offers from €290.00. Current prices can be found on our tours overview.

What is included in the price?

The price includes all guided tour services including preparation, delivery and personal assistance by the guide. Public transport tickets, admission fees and transfers are only included if expressly stated in the service description.

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Booking & Schedule

How do I book a guided tour?

Bookings can be made online, by email, WhatsApp or phone. Simply let us know the date, preferred start time, duration, group size and language – we’ll confirm quickly with a suitable route and fixed price.

Can I book a guided tour at short notice?

Yes, at TourguideMe short-notice bookings are often possible even on the same day – ideally at least 2 hours before the tour starts. Contact us via WhatsApp or phone for a quick response.

What does a typical walking tour look like?

The walking tour takes place on foot, partly supplemented by public transport sections. Content, pace and breaks are individually tailored to the interests and needs of your group.

Where is the meeting point for the guided tour?

The standard meeting point is the Paul-Löbe-Haus in the government district (U5 Bundestag, S-Bahn Hauptbahnhof). Some tours have fixed meeting points (e.g. Hotel Adlon). On request, we can also pick you up at your hotel, train station or a custom location.

Does TourguideMe offer hotel pick-up?

Yes – we are happy to pick you up at your hotel, Hauptbahnhof, trade fair or BER airport by arrangement. Hotel pick-up is available for all tours.

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Target Groups & Accessibility

Who are the tours suitable for?

Our tours are suitable for couples, families with children, school groups, seniors, companies and teams – every tour is tailored to your needs. Pace, content and breaks are individually adjusted. Children under 12 participate free of charge.

Is accessible sightseeing possible?

In most cases, yes. Many routes are designed to be largely barrier-free. Please let us know your requirements in advance – we’ll plan the route with accessible paths and breaks. If needed, a VIP city tour in the Mercedes S-Class is available as an alternative to walking.

Payment, Invoices & Terms

When is payment due?

For advance invoicing, payment is due 7 days before the tour starts. Cash payment is possible on-site; credit card payment (VISA, MasterCard, AMEX) by prior arrangement.

Will I receive an invoice with VAT?

Yes – all prices are final prices including statutory VAT. Invoices with itemised VAT are issued for corporate clients and are suitable for straightforward company accounting.

What is the cancellation policy?

Standard tours (bookable online via our website): Generally free cancellation up to 24 hours before the tour starts. Some tours have different deadlines (48 hours or 7 days) – the exact cancellation deadline is shown during booking and in the booking confirmation.

Custom tours (tailored tours, corporate and group bookings): Cancellation fees apply as per our Terms & Conditions – free up to 30 days before, 50% up to 14 days, 100% up to 7 days. The customer is permitted to prove that no or lesser damage has occurred.

What legal framework applies?

German law applies. TourguideMe is not a package travel organiser within the meaning of §§ 651a et seq. of the German Civil Code (BGB). Services are subject to the law on contracts for work (§§ 631 et seq. BGB). Full details can be found in our Terms & Conditions.

Are there default interest charges?

Yes: In case of default, interest of 9 percentage points above the base rate (businesses, § 288 para. 2 BGB) or 5 percentage points above the base rate (consumers, § 288 para. 1 BGB) is charged.

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Weather, Clothing & Safety

Do tours take place in all weather conditions?

Yes – our tours take place in all weather conditions. We adapt the route and breaks to the weather. We recommend weatherproof clothing and comfortable shoes.

Can I eat and drink during the tour?

Yes – short breaks for food and drinks are possible at any time. Some tours (e.g. the Currywurst Tour) include culinary stops as part of the programme.

Public Transport & Transfers

Does TourguideMe use public transport?

Often yes – especially on longer tours, individual sections are covered by S-Bahn, U-Bahn or bus. Public transport tickets are generally not included in the tour price unless expressly stated.

Are car, van or limousine tours available?

Yes – we offer VIP city tours in a Mercedes S-Class as well as tours in a van or bus. The route is flexible with individual stops.

Vouchers & Extras

Does TourguideMe offer vouchers?

Yes – we offer gift vouchers for guided tours in Berlin. Ideal as a gift for birthdays, anniversaries or as a corporate gift. Contact us for details.

Are photos and social media allowed?

Yes – in public spaces, photos and videos are allowed and actively encouraged at all times. In interior spaces (museums, memorials), the respective house rules apply.

Contact & Company

How can I reach TourguideMe Berlin?

You can reach us by email at info@tourguideme-berlin.com, by phone at +49 151 2946 0999, via WhatsApp or by post: Kantstraße 141, 10623 Berlin.

Who is behind TourguideMe?

TourguideMe is a brand of AnSou Anhalter Souvenirs UG (haftungsbeschränkt) based in Berlin. Managing director is Max Gonzalez – historian and certified tour guide. Since 2015, we have been offering private guided tours in Berlin and Potsdam.

Tour-Specific Questions

“Berlin Top 20 Attractions” – How sporty is the tour?

The tour covers about 6 km on foot with breaks and is suitable for all age groups. Pace and breaks are individually adjusted.

“Berlin in 60 Minutes” – Who is the tour for?

Ideal for guests with limited time – a compact walking tour through the historic centre of Berlin. Daily at 5:30 PM, meeting point Hotel Adlon at Pariser Platz.

“Currywurst & Ku’damm Tour” – Is food included?

Yes – the Currywurst Tour includes culinary tastings. The tour takes you through West Berlin with stops at classic currywurst stalls and along the Kurfürstendamm.

“East Berlin Tour” – What is shown?

The tour shows architecture, places and history of East Berlin – from Karl-Marx-Allee via Alexanderplatz to the former border strip. History brought to life.

“Potsdam Guided Tour” – What are the highlights?

Highlights include Sanssouci Palace, Babelsberg Park and the Potsdam Old Town with the Dutch Quarter. Start time and duration are flexibly planned.

“Berlin Walking Tour (classic)” – What makes it special?

The route is individually tailored to your wishes – from 1 to 3 hours, optionally with public transport sections. Flexible, personal, unique.

“VIP City Tour Berlin” – How flexible is the tour?

Maximum flexibility – from 60 minutes to a full day. Pick-up at your preferred location, custom route, comfortably in a Mercedes S-Class.

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Didn’t find your question?

Write to us directly – we respond quickly and personally. Or book your private guided tour in Berlin right away.

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